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| Activities | | | |
| Email import (both incoming and outgoing) | | | |
| Threading of Emails, Tasks and Call Notes | | | |
| Support for multiple mailboxes and mail servers | | | |
| Auto-Replies | | | |
| Tasks | | | |
| Calls | | | |
| Templates for all Activity-Types specific to Queues | | | |
| Comments on Activities and Accounts | | | |
| Communicate in style | | | |
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| Queues | | | |
| Mailbox integration | | | |
| Tags | | | |
| Taxonomies | | | |
| Tagging perks that will make your team faster and error-free | | | |
| Resolutions | | | |
| Detailed, fully customizable permissions | | | |
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| Smart ToDo list per User including auto-prioritisation | | | |
| Dashboard including Work Load indicators | | | |
| We have gathered as much of the info related to Accounts, Contracts and Contacts in dedicated sections that are gathered on the same pages. | | | |
| One-click navigation | | | |
| Bulk Uploads of Accounts and Tasks | | | |
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| Account Management | | | |
| Contacts with Responsibilities/Roles | | | |
| Document Management including expiration alerts | | | |
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| Dedicated and secure hosting | | | |
| Support | | | |
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| Advanced filtering | | | |
| Customizable Report Server | | | |
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| Contact directory for the German Power Market | | | On-demand |
| Meterpoint directory | | | On-demand |
| Relating Activities to Meterpoints | | | On-demand |
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| Advanced Product definitions | | On-demand | On-demand |
| Complex Pricing models | | On-demand | On-demand |
| Publishing of Products and Prices via REST-API | | On-demand | On-demand |
| Import/Registration of Contracts | | On-demand | On-demand |
| After-sales processes like quality calls, customer care, activations, extensions, promotional campaigns | | On-demand | On-demand |
